At Pokkadots, our return policy is simple and easy.
What is your return policy?
If you aren’t happy, we aren’t happy. We have a 100% Satisfaction Guarantee on all products not marked as non-returnable. If you or your little one are not completely satisfied with your purchase, it may be returned within 14 days of receipt of the product for a complete refund* to the same credit card it was purchased on, less the actual shipping and handling fees. After 14 days, up to 30, we will gladly issue a store credit or exchange, less the actual shipping and handling fees . We do not accept returns after 30 days from delivery of the product. This applies to all returnable items. Items must be returned in original, unused condition and in the original packaging. Packaging must not be defaced in any way.
While we try to make sure as many products as possible do not incur a restock fee, we do require a 10% restock fee on the return of all bedding sets (crib sets, twin/full/queen sheet & duvet sets). See below for details on non-returnable items.
* Shipping charges will apply to exchanges. Please note that returned items purchased with a free shipping offer or promotion will have the actual shipping and handling fees subtracted from the refund. Please allow up to two billing cycles to see your credit on your statement.
How do I return an item?
Contact our Customer Service Department toll-free at 1.877.663.2224. Our team is available Monday thru Friday from 8:30 am- 5 pm EST. They will issue you a return number (RMA Number). Items must be received back at our warehouse within 10 days of receiving your RMA number. Repack the merchandise in the original packaging with all tags in place. Items must also come from a non-smoking environment. Basically, all returns and exchanges just need to be in re-sellable condition. Please include a copy of the invoice sent to you at the time of purchase with a brief note explaining the return/exchange and ship the item(s) to the following address:
Modern Living, LLC
1607 Rhoadmiller St., Ste B
Richmond, VA 23220
My order arrived damaged, what do I do?
If you receive an item from us that arrived damaged during shipping, or is defective in any way, please contact us immediately either at 877-663-2224 or email us at firstname.lastname@example.org. All that we will request is a few images of the damage and we will work to get you a replacement as soon as possible! If you see any damage on the package upon delivery, please note it on the BOL (Bill of Lading). This will help us get your replacement quicker.
How do I cancel an order?
We will do our best to try and cancel an order if we hear back from you immediately. Unfortunately, once an order is submitted it is placed into processing immediately. Under normal circumstances, this is a good thing for you, getting your order shipped fast! Custom orders cannot be cancelled once submitted. We cannot cancel an order once it has been shipped.
What happens if I refuse my package?
We cannot cancel an order once it has been shipped. If you would like to return your order after it has already shipped, please contact us to receive an Return Authorization Number after the package has been delivered. If a package is refused the customer is liable for all round-trip shipping and handling fee’s incurred, and some restock fee’s may apply. The card used to place the initial order will be charged any shipping fee’s.
If you have any further questions, please email us at email@example.com.
* Examples of non-refundable items at Pokkadots are personal hygiene products, dinner wear/high chairs, bouncers, strollers, personalized, custom, and furniture items. They cannot be returned, exchanged, or canceled once the order has been placed. If you are unsure whether or not the items you are interested in can be returned, please call us at 877.663.2224 or email us at firstname.lastname@example.org.